Refund policy

Hair Gang is pleased to offer a 7 day return policy.

CHANGE-OF-MIND RETURNS

We are happy to offer a store credit or exchange for change of mind returns on products you’ve purchased from us within 7 days of receiving your order. The product must be returned to Hair Gang at the expense of the customer, and the credit or exchange will be processed provided the product meets the following requirements. To be eligible for a change of mind return, your item must be unused and unopened. Products must be returned in the original box/packaging in the same condition that you received it. 

We recommend that you return items via registered post. Hair Gang takes no responsibility for parcels lost or damaged in transit if you choose not to return via registered post. If an item is lost in transit or is returned damaged, these items will not be credited or exchanged.

Uncollected orders are considered change-of-mind returns. Should you wish to cancel your order after it has been dispatched from our warehouse, you will need to contact our support team. As is with change-of-mind returns, you are welcome to be credited or exchange the return, alternatively we are happy to send the order out for a second attempt delivery fee of $10. 

Please email our customer service team at hello@hairgang.com.au to initiate your change of mind return.

Gift cards cannot be returned, refunded or exchanged. Please note we do not accept returns of opened electrical items.

Shipping costs are non-refundable.

ALLERGY RETURNS

If you have had an allergic reaction to a product, please take a photo of your reaction and email us at hello@hairgang.com.au so that our customer service team can assist you with returning your product.

Please discontinue use of the product immediately.

I RECEIVED THE WRONG PRODUCT/MY ITEM WAS DAMAGED

We make every effort to supply you with the products you ordered and that they arrive in good condition. However, if you receive an incorrect or damaged item, please contact us at hello@hairgang.com.au within 7 days of delivery. It is within our rights to ask for the product back if it was wrongly sent to you, the product must be unopened, unused, and returned in the same condition that it was delivered. We will provide a pre-paid return label for you to return the product to us.

If you receive a product that has been damaged in transit, we require photographic evidence of the damage inside the original packaging. This is to ensure the issue occurred during delivery and not after the item was removed or used. Specifically, the photo must show:

  • The damaged product inside the box it was delivered in

  • Any signs of leakage, spillage, or breakage

  • The product placement in relation to other items or protective packaging (if any)

This is necessary for us to determine whether the damage was caused during shipping and not due to mishandling after receipt. Claims that do not include adequate photographic evidence as described may be denied.

Please do not dispose of any items until you have spoken to our customer service team.

WHAT HAPPENS ONCE I RETURN MY ITEM?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your return request.

We will then (if applicable) process your store credit, exchange or refund within 5 business days of your return arriving back to us (please note, once processed refunds can take up to 10 business days to hit your account). Once your return is complete, we will be in touch to confirm.