Privacy policy

OUR COMMITMENT

Hair Gang knows the importance of your privacy, and we are committed to protecting personal information that we hold about you.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Hair Gang. By visiting Hair Gang you are accepting the practices described in this Privacy Policy.

PERSONAL INFORMATION

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information (however this may limit the services you have access to). We use the information that you provide for such purposes as responding to your requests, custom shopping experience, improving our store and communicating with you.

We may collect personal information such as:
  • Your name
  • Delivery and billing address
  • Email address
  • Contact number
  • Wish lists
  • Your interests
  • Information about your dealings with us (eg. order history)

COOKIES

Hair Gang uses Google Analytics, a web service provided by Google. This service helps us learn about how people use the Site, what they are interested in and helps us make your experience on the Site better.

Cookies automatically collect certain information about your device, including information about your web browser, IP address and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with Hair Gang, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECURITY

We are committed to ensuring that your personal information is secure and will undertake reasonable steps to ensure it is.

We do not store credit card payment information.

It is your responsibility to maintain the security of your log in information, password and account information.

DATA RETENTION

When you place an order through Hair Gang, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

ACCESS TO YOUR INFORMATION

You can request access to your personal information we hold about you by emailing us at hello@hairgang.com.au